Privacy policy
How we handle the information you share with us.
Who we are
Tilermate Interiors Ltd ("Tilermate", "we", "us") is a renovation and tiling company based in Deptford, London SE8. We are responsible for the personal information you give us through this website, by phone or by email. Contact: tilermateuk@gmail.com, 07468 280520.
What we collect
When you request a quote or contact us, we collect the details you provide, such as your name, phone number, email address, postcode and a description of your project. We may also keep records of our correspondence and any quotes or invoices issued.
How we use it
We use your information to respond to your enquiry, arrange visits, prepare quotes, carry out and manage work you've agreed to, handle warranty claims and keep our business records. Our legal bases are taking steps at your request before entering a contract, performing a contract, complying with legal obligations, and our legitimate interest in running our business.
Sharing
We do not sell your information. We may share it with people involved in delivering your project, such as tradespeople working on it, and with service providers who help us run our business, such as email, website and customer-management tools. They may only use it on our instructions.
How long we keep it
We keep enquiry details for as long as needed to respond and follow up. Where we carry out work, we keep records for as long as necessary for warranty, legal, tax and accounting purposes.
Your rights
Under UK data protection law you can ask to access, correct or delete your information, object to or restrict how we use it, and ask for a copy in a portable format. To make a request, email us. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).
Cookies and embedded content
This website includes an embedded Google Map, which may set cookies and collect information under Google's own privacy policy. We do not use advertising cookies on this site.
Changes
We may update this policy from time to time. The latest version will always be on this page.